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How 87db Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we keep that data secure.

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What We Collect and Why We Use It

87db Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on 87db, we collect the details you enter during registration — your name, contact number, and email address. When you add a payment method, the reference details attached to your bKash, Nagad or Rocket wallet are recorded solely to process deposits

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and withdrawals against your account. We do not store your full wallet PIN or mobile banking password at any point. Browsing data — pages visited, session duration, device type — is collected automatically to keep the platform running correctly on both Android and iOS devices. We
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also use this data to detect unusual account activity that could indicate unauthorised access. Where you have given consent, we may use your contact details to send account-related messages such as withdrawal confirmations or security alerts. We do not sell your personal data to third parties.
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Any data shared with payment processors, including the networks behind bKash, Nagad and Rocket, is limited strictly to what those processors need to complete your transaction. Your data is stored on servers with SSL encryption in place. Bangladesh data protection law and the laws of the
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jurisdiction governing your eligible region both apply to how we handle your information.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct or remove the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat on the 87db website, by email via the address listed in your account settings, or through the in-app help section on your mobile device. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt as soon as your message is logged.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Data security at 87db is built around the same account infrastructure that processes your bKash, Nagad and Rocket transactions. Every layer — from login to withdrawal confirmation — uses SSL encryption. We review account access logs regularly so that any sign of unauthorised entry triggers an immediate alert to you. Below are the four core practices that govern how your data is handled.

Account Security

Your account is protected by password hashing and OTP verification on login. We never store your bKash or Nagad wallet PIN in plain text at any stage.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your device settings. You can clear cookies through your mobile browser or app settings at any time.

Data Retention

Account data is retained for as long as your account remains active and for a defined period after closure, as required by applicable financial and legal obligations in your eligible region.

Third-Party Limits

Payment processors handling bKash, Nagad and Rocket transactions receive only the minimum data needed to complete each transfer. No marketing or profiling data is passed to them.

Common Questions About Your Data on 87db

The questions below cover the data rights and privacy topics we hear most from account holders in Bangladesh. If your question is not listed here, reach out through live chat or the in-app help section.

We collect your name, contact number, email address and the wallet reference linked to your bKash, Nagad or Rocket payment method. Device and session data is also recorded automatically.

Yes. Submit a data access request through live chat or the email address in your account settings. We will verify your identity and provide the relevant records within a reasonable timeframe.

We share only what is necessary with payment processors such as bKash, Nagad and Rocket to complete your transactions. We do not sell your data or pass it to advertisers.

Retention periods are set by the financial and legal obligations applicable to your eligible region. We will confirm the specific period when you request account closure.

Contact us through live chat or email from your registered account. We will assess your request against our legal retention obligations and confirm what can be removed and when.

Only the wallet reference number used to match your deposit is stored. Your PIN and mobile banking password are never captured or held by 87db at any point in the transaction process.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 87db Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Information

Common Questions About Your Data on 87db

01 What personal data does 87db collect when I open an account?

02 Can I request a copy of the data 87db holds on me?

03 Does 87db share my data with third parties?

04 How long does 87db keep my account data after I close my account?

05 How do I ask 87db to delete my personal data?

06 Is my bKash or Nagad wallet information stored securely?

Privacy Policy

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