Reference

Your Rights and Our Legal Position at 87db

Accessing 87db depends on whether online casino activity is permitted under your local law and the region you are in — we do not make that determination for you, and you should check your own eligibility before opening an account.

Jurisdiction-dependent accessAccount eligibility rulesUser data rightsContact and dispute pathsPolicy update notices
87db Your Rights and Our Legal Position at 87db
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about these legal terms, your account eligibility, or a decision we have made that affects your access, we have dedicated contact paths available. Raising a concern through the right channel means we can direct it to the correct team and respond with the specific information you need rather than a general reply.

Team online

Live Chat Support

Reach the support team directly through the live chat option in your account dashboard. Legal queries are escalated to the policy team within one business session.

Email for Formal Disputes

For written records of account decisions, document requests, or formal disputes, use the email address shown in your account settings under the Contact section.

Account Verification Requests

If you need to submit identity documents or wallet ownership proof for bKash, Nagad, or Rocket, upload directly through the verification section inside your account.

DATA AND ACCOUNT SECURITY

How 87db Handles Your Data and Account Access

We collect only the information needed to run your account, process your payments through bKash, Nagad, or Rocket, and respond to your support requests. We do not sell your personal data to third parties, and we do not share it beyond what is required for payment processing and account verification. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where our legal obligations permit it — submit any of these through the email contact shown in your account settings.

Cookie Usage We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your acknowledgement.
Account Security Practices Every account login goes through an OTP step sent to your registered mobile number. If you suspect unauthorised access, contact support immediately through live chat to freeze the account.
Data Retention Policy We retain account records for as long as your account is active and for the period required by our operational obligations after closure. You can request the specific retention period that applies to your account.
Requesting Changes to Your Data To update personal details, correct wallet information linked to Nagad or Rocket, or request data deletion, go to Account Settings or contact us via the registered email path.

Frequently Asked Legal Questions

These are the questions we receive most often about account eligibility, data rights, and how our legal terms apply to your situation in Bangladesh. If your question is not covered here, reach us through the live chat or email paths listed above.

Yes. Access to online casino services depends on your local law and eligible region. You are responsible for checking whether participation is lawful where you are located before opening an account.

Suspended accounts go through a review process. Funds held in your account wallet are not forfeited during review. Contact support via live chat or email to understand the specific status of your account.

Yes. Submit a data access request through the email address shown in your account settings. We respond within the timeframe set by our data handling policy, normally within a few business days.

Send a written dispute through the formal email contact in your account settings. Include your account reference and a clear description of the decision. The policy team reviews and responds in writing.

Verification typically requires a government-issued photo ID and confirmation that the bKash, Nagad, or Rocket wallet you use belongs to you. Upload these through the verification section inside your account.

Yes. We notify account holders of material changes through the contact details registered on your account. Continued use of the platform after a notice period means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.